Welcome to BBQs Grill Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium BBQ products and services. If you can’t find what you’re looking for, our friendly customer service team is always happy to help.
About Our Products
What types of BBQ products do you offer?
We specialise in everything for the outdoor cooking enthusiast! Our extensive range includes:
- Complete BBQs (Charcoal, Gas, and Electric)
- BBQ accessories and smoking equipment
- Replacement parts for all major components (burners, grills, heat plates, ignition systems)
- Cleaning products and protective covers
- Specialty items like rotisseries, thermometers, and cooking racks
Are your products suitable for professional use?
While many of our products are of commercial-grade quality, we primarily cater to home BBQ enthusiasts and backyard chefs. Our focus is on premium residential outdoor cooking equipment that delivers professional results.
How do I know which replacement parts fit my BBQ?
We recommend checking your BBQ’s manufacturer specifications before ordering parts. If you’re unsure, please contact our customer service with your BBQ model details, and we’ll help identify the correct components. Many of our universal parts fit multiple models.
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t already entered the shipping process.
Shipping & Delivery
Where do you ship to?
We ship worldwide to BBQ enthusiasts everywhere! However, we currently cannot deliver to most Asian countries (due to customs restrictions) and certain remote locations. If you’re unsure about delivery to your area, please contact us before ordering.
What are my shipping options?
We offer two convenient shipping methods:
Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (recommended for faster delivery with tracking)
Free Shipping: Via EMS for orders over £50, delivered in 15-25 business days after dispatch
Free Shipping: Via EMS for orders over £50, delivered in 15-25 business days after dispatch
How long does order processing take?
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a shipping confirmation with tracking information once your order is dispatched.
What should I do if my package arrives damaged?
Please inspect your delivery immediately. If there’s any damage:
- Note it on the delivery receipt before signing
- Contact us within 48 hours at [email protected]
- Include photos of the damage and packaging
Returns & Warranty
What is your return policy?
We want you to be completely satisfied with your purchase. You may return most items within 15 days of delivery for a refund or exchange, provided they are:
- In original condition with all packaging
- Unused and undamaged
- Accompanied by proof of purchase
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details and reason for return. We’ll provide return instructions and any applicable return labels.
Do your products come with a warranty?
Most of our products come with manufacturer warranties that vary by item. Please check individual product descriptions for warranty details. Our customer service team can also provide warranty information for specific products.
Customer Support
How can I contact customer service?
Our friendly team is available via email at [email protected]. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday-Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be responded to on the next business day.
Still have questions? Don’t hesitate to reach out! We’re passionate about BBQ and happy to help you with any aspect of your outdoor cooking experience. Contact us at [email protected].
Happy grilling from all of us at BBQs Grill Shop!