At BBQs Grill Shop, we’re committed to ensuring your complete satisfaction with every outdoor cooking product you purchase from us. If for any reason you’re not entirely happy with your purchase, we offer a straightforward returns and exchanges process.

Important Note: Due to hygiene reasons, we cannot accept returns on certain BBQ accessories that come into direct contact with food, including BBQ Grills & Griddles, BBQ Racks & Pans, and BBQ Rotisseries unless they arrive damaged or defective.

Our Returns Policy

  • Return Window: 15 days from the date of delivery
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof of Purchase: Original receipt or order confirmation required

How to Return an Item

Step 1: Request a Return Authorization

Email our customer service team at [email protected] with the following information:

Subject: Return Authorization Request – Order #[Your Order Number]

Email Body:
Dear BBQs Grill Shop Team,

I would like to request a return authorization for the following item(s):
– Product Name: [Insert Product Name]
– Order Number: [Insert Order Number]
– Reason for Return: [Select: Wrong Item Received/Damaged Item/Not as Described/Change of Mind]

Please advise on next steps.

Kind regards,
[Your Full Name]
[Your Contact Number]

Step 2: Package Your Return

Once approved, carefully package the item(s) in the original packaging with all included accessories and documentation. Include a copy of your order confirmation or receipt inside the package.

Step 3: Ship Your Return

Send your return package to:

BBQs Grill Shop Returns
37 Carnhill
Londonderry, GB CH3S 1ZQ

Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service.

Refund Process

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable for change of mind returns

Exchange Process

To exchange an item:

  1. Follow the return process above
  2. In your return request email, specify the replacement item you’d like
  3. Once we receive your return, we’ll ship your replacement item
  4. You’ll be responsible for any price difference and additional shipping costs

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned unless defective:

  • BBQ Grills & Griddles
  • BBQ Racks & Pans
  • BBQ Rotisseries
  • BBQ Cleaning products that have been opened
  • BBQ Smoking Accessories that have been used

Damaged or Defective Items

If your item arrives damaged or defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged item and packaging
  3. We’ll arrange for a replacement or refund at no additional cost to you

BBQ Grill Shop Tip: Before returning your BBQ accessory, check our FAQ section or contact our grill experts—we might be able to help troubleshoot any issues you’re experiencing with your product!

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

Happy Grilling!
The BBQs Grill Shop Team