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Welcome to BBQs Grill Shop! These Terms and Conditions govern your use of our website (bbqsgrilldiscount.com) and all purchases made through it. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

1. General Information

BBQs Grill Shop (“we”, “us”, or “our”) operates from 37 Carnhill, Londonderry, GB CH3S 1ZQ. We specialise in high-quality BBQ equipment, accessories, and spare parts for outdoor cooking enthusiasts.

2. User Obligations and Responsibilities

2.1 Account Registration

While you can browse our site without registration, creating an account is required to make purchases. You agree to:

  • Provide accurate and current information
  • Maintain the confidentiality of your account credentials
  • Notify us immediately of any unauthorised account use

2.2 Prohibited Conduct

You agree not to:

  • Use our site for any illegal purpose
  • Attempt to gain unauthorised access to our systems
  • Interfere with the site’s functionality
  • Submit false or misleading information

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but colours may vary slightly due to monitor settings. All BBQ equipment and accessories are designed for outdoor use unless specified otherwise.

3.2 Product Availability

All items are subject to availability. If an item becomes unavailable after your order is placed, we will notify you and offer a refund or substitute product.

3.3 Restricted Items

Due to hygiene reasons, we cannot accept returns on the following unless damaged or defective:

  • BBQ Grills & Griddles
  • BBQ Racks & Pans
  • BBQ Rotisseries
  • Opened BBQ Cleaning products
  • Used BBQ Smoking Accessories

4. Orders and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse orders at our discretion. Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your payment details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, though we will honour the price at the time of order confirmation.

5. Shipping and Delivery

5.1 Shipping Options

We offer two shipping methods (excluding some Asian and remote regions):

  • Standard Shipping: £12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over £50 via EMS (15-25 business days after dispatch)

5.2 Delivery Issues

You must inspect goods upon delivery. Report any damage within 48 hours with photos of the item and packaging to [email protected].

6. Returns and Refunds

6.1 Return Policy

Most items can be returned within 15 days of delivery if:

  • Unused and in original packaging
  • Include all tags and accessories
  • Accompanied by original receipt

Contact us for return authorisation before sending items back.

6.2 Refund Process

Refunds are processed within 3-5 business days of receiving your return. Original shipping costs are non-refundable for change of mind returns.

7. Intellectual Property

All content on our site (logos, text, images, etc.) is our property or licensed to us and protected by copyright laws. You may not reproduce, distribute, or create derivative works without our express permission.

8. Liability Limitations

8.1 Product Use

All BBQ products are intended for outdoor use according to manufacturer instructions. We are not liable for improper use or accidents resulting from product misuse.

8.2 Website Use

We strive to keep our site accurate and available, but we cannot guarantee it will be error-free or uninterrupted. We are not liable for any indirect damages resulting from site use.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of UK courts.

11. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

12. Contact Us

For questions about these Terms and Conditions, please contact:

BBQs Grill Shop
37 Carnhill
Londonderry, GB CH3S 1ZQ
Email: [email protected]

Thank you for choosing BBQs Grill Shop for your outdoor cooking needs!